Consumer Duty

City Mortgage Solutions Limited is an independent mortgage broker committed to offering our customers the highest possible standards of service. In doing so, we support the Financial Conduct Authority's ‘Treating Customers Fairly’ philosophy.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

We will ask you to:

• Tell us as much as possible about your income and outgoings, so that we can properly assess how much you can afford
• Let us know about changes that might affect your ability to repay a mortgage
• Let us know if there is any aspect of our service, or of a product we have discussed or recommended, that you don’t understand
• Tell us if you think there are ways we can improve our service