Privacy Policy

This Privacy Policy explains how we use any personal information we collect about you.

Personal information which you supply to us may be used, both manually and electronically, in a number of ways, for example:

  • To assist us in providing you with mortgage and insurance advice
  • For mortgage processing and administration
  • For fraud prevention

What information do we collect about you?

We collect information about you when you seek our advice with regards to obtaining a mortgage or insurance. This may include information with regards to your family situation, employment, financial circumstances, existing or proposed property details, and medical and other sensitive personal information if required for insurance advice. We may also obtain information about you from credit reference agencies and other third parties such as solicitors, solely for the purposes of being able to provide you with the appropriate advice.


Legal basis & Legitimate business reasons for obtaining, processing and retaining client data.

We need to have identified a lawful basis, that is, a legitimate business reason known as the “conditions for processing” before we can process personal data. We identify this as “processing is necessary for the performance of a contract( e:g submitting an application form or quotation request)

How will we use the information about you?

We collect information about you to be able to advise on, and process applications for, mortgages and insurance. We may also use your information, if you agree, to email you about other services and products we think may be of interest to you.

Who will we share this information with?

We may share your information with lenders, insurers, credit reference agencies, solicitors, or fraud prevention agencies.

We will not disclose any information to any company not associated with City Mortgage Solutions Ltd except to prevent fraud, or if required to do so by our regulator the Financial Conduct Authority, or by law.


From time to time we would like to send you information about other services of ours, and products from other companies, such as lenders, which may be of interest to you. If you have consented to receive marketing, you have a right to opt out at a later date.

Access to your information and correction

You have the right to request a copy of the information that we hold about you, at no charge. If you would like a copy of some or all of your personal information, please email or write to us at the address below.

General Data Protection Regulation

City Mortgage Solutions policy on data protection is in accordance with the General Data Protection Regulations or GDPR guidelines of May 2018.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this web page.

How to contact us

Please contact us if you have any questions about our Privacy Policy or the information we hold about you: