Our commitment to You
We will:
- provide you with clear information about the products and service we offer, including fees and charges
- ascertain your individual needs, preferences and circumstances before recommending a mortgage
- only recommend a mortgage that we consider suitable for you and that you can afford- and always the most suitable from the available options
- not recommend a mortgage if we can’t find one we consider suitable
- encourage you to ask if there’s something you don’t understand
- give you access to a formal complaints procedure should you become unhappy with our service
How you can help us
To help us give you the most appropriate advice, we will ask you to:
- tell us as much as possible about your income and outgoings, to enable us to properly assess how much you can afford
- ascertain your inlet us know about changes that might affect your ability to repay a mortgagedividual needs, preferences and circumstances before recommending a mortgage
- let us know if there is any aspect of our service, or of a product we have discussed or recommended that you don’t understand
- tell us if you think there are ways we can improve our service